Shipping policy

At Starry Jewelry, we are committed to delivering our natural freshwater and saltwater pearl jewelry to customers worldwide safely, securely, and swiftly. Below you will find detailed information regarding our order processing times, shipping rates, and delivery estimates.

1. Order Processing Time

Because each piece of pearl jewelry undergoes individual quality inspection and is carefully packaged in our signature luxury jewelry gift box, please allow:

In-Stock Items: 1–3 business days to be processed and dispatched (Monday to Friday).
Custom or Engraved Pieces: 3–5 business days for handcrafting before shipment.
You will receive an automated shipping confirmation email with tracking details as soon as your package is dispatched.

2. Shipping Destinations, Delivery Times & Rates

We offer reliable worldwide tracked shipping. All standard orders are dispatched via premium tracked air express lines and delivered safely by your local national postal service (e.g., USPS in the US, Royal Mail in the UK).

Destination	Delivery Service	Estimated Delivery	Shipping Fee
United States	Express Tracked	5–12 business days	FREE for orders ≥ $150 USD $12 USD for orders < $150 USD
United Kingdom	Express Tracked	5–12 business days	FREE for orders ≥ $150 USD (~£120 GBP) $12 USD (~£10 GBP) for orders < $150 USD
European Union (EU)	Express Tracked	7–12 business days	FREE for orders ≥ $150 USD (~€140 EUR) $12 USD (~€11 EUR) for orders < $150 USD
Rest of the World	Express Tracked	7–14 business days	FREE for orders ≥ $150 USD $15 USD for orders < $150 USD

Note: Delivery timeframes are estimates and do not include potential customs clearance delays, peak holiday disruptions, or remote area transit times.

3. Order Tracking

Every shipment is assigned a tracking number. Once your order has dispatched, you will receive a tracking link via email. Please allow 24–48 hours for the carrier system to update initial tracking scans.

4. Shipping Address & Delivery Limitations

Accurate Address Requirement: It is the customer's responsibility to provide a complete and accurate delivery address. If a package is returned to us due to an insufficient or incorrect address provided at checkout, the customer will be responsible for reshipping costs.
PO Box & Military Addresses: Please note that we cannot ship to PO Boxes, APO, FPO, or DPO addresses. A physical residential or commercial street address is required for secure delivery.

5. Customs Duties, Import Taxes & Fees

International shipments may be subject to import duties, local taxes, and customs handling fees once the package reaches your destination country. These charges are the sole responsibility of the customer. Starry Jewelry has no control over customs policies and cannot predict what these charges may be.

6. Damaged or Lost Packages

Damaged in Transit: If your jewelry arrives damaged, please notify us immediately (within 24 hours of delivery) with 3–5 clear photos of both the outer package and the damaged item at service@starryjewelrypearl.com.
Package Discrepancies: If your tracking shows delivered but you have not received it, please check with household members, neighbors, and your building reception before contacting us within 48 hours of marked delivery.